Website Cookie and Privacy Policy for www.itssupport.co.za – Last Updated January 2021.
1 Purpose of this Cookie and Privacy Policy
The purpose of this Cookie and Privacy Policy is to ensure that you, the website visitor and user, are at all times informed regarding how our website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”) uses and protects any Personal Information (PI) that you give us while using the Site.
This Cookie and Privacy Policy explains how we obtain, use and disclose your Personal Information (PI), as is required by the POPI Act. At ITS Support we are committed to protecting your privacy and to ensure that your Personal Information is collected and used properly, and lawfully.
We recommend that you read this Cookie and Privacy Policy so that you understand our approach towards the use of your Personal Information collected via the Site. By using the Site and by
submitting your Personal Information, you acknowledge that you have reviewed the terms of the Cookie and Privacy Policy and agree and consent that we may collect, use, transfer and process your Personal Information (PI) in accordance therewith.
2 POPI Act Conditions
In terms of the POPI Act, “process” and “processing” of Personal Information (PI) is defined as any operation or activity or any set of operations, whether or not by automatic means, concerning
personal information, including –
a) The collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
b) Dissemination by means of transmission, distribution or making available in any other form; or
c) Merging, linking, as well as restriction, degradation, erasure or destruction of information.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using the Site, you can be assured that your PI will only be used in accordance with this Cookie and Privacy Policy.
3 Amendments to this Cookie and Privacy Policy
We reserve the right, at our sole discretion, to make changes or modifications (“amendments”) to this Cookie and Privacy Policy at any time and for any reason. Such amendments shall supersede and replace any previous version(s) of this policy. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy, and you waive any right to receive specific notice of each such change. It is recommended that you periodically review this Privacy Policy to stay informed of updates and/or amendments.
If you:
4 Collection of Personal Information
Section 9 of the POPI Act states that “Personal Information (PI) may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive.” ITS Support’s core business function is information management and therefore ITS’s collects and processes Personal Information (PI) pertaining to your needs, as our client/customer/supplier, in
order to provide you with access to our core services and products.
4.1 Collection of Personal Information (PI)
We collect and process your Personal Information (PI) mainly to provide you with access to our services and products. The type of Personal Information (PI) we collect will depend on the purpose
for which it is collected and used. We will only collect Personal Information (PI) that we need for that purpose.
We collect information directly from you where you provide us with your personal details via our Information Form on the Contact Us page of this Site:
4.2 Processing of Personal Information (PI)
We will use your Personal Information (PI) which is collected via our Information Form and also our automated cookies, only for the purposes for which it was collected or agreed with you.
We require this Personal Information (PI) to understand your needs and provide you with a better service, and in particular for the following reasons:
We will not keep the Personal Information (PI) collected for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons.
You can opt out of receiving communications from us at any time. Any direct marketing communications that we send to you, after your initial engagement with us, will provide you with the information and means necessary to opt out.
5 Security Safeguards
We are committed to ensuring that your information is secure, and we are legally obliged to provide adequate protection for the Personal Information (PI) we hold and to stop unauthorised access and use of such Personal Information (PI).
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online via
our Information Form and automated Site Cookies..
The Personal Information (PI) collected via Cookies are managed and stored on the Web Servers of Third-Party Domain Suppliers and we cannot be responsible or liable for any Third-Party’s actions or their security controls on the information that they may collect or process. However, to ensure the security of your Personal Information (PI) when we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that the Personal Information (PI) that we remain responsible for, is kept secure. Our undertaking is also to ensure that anyone to whom we pass your Personal Information (PI) agrees to treat your information with the same level of protection as we are obliged to.
5.1 Use of Third-Party Websites
Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Cookie and Privacy Policy.
6 Your Rights
6.1 Access to your Personal Information
You have the right to request a copy of the Personal Information (PI) we hold about you. To do this, simply contact us at the numbers/addresses listed on our home page and specify what information you would like.
6.2 Correction of and Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
6.3 Application of the Specific Purpose Limitation Condition
We will process and use your Personal Information (PI) only for the specific purpose it was collected for and we will not sell, distribute or lease your Personal Information (PI) to Third-Parties unless we have your permission or are required by any applicable law, subpoena, order of court or legal process served on us or to protect and defend our rights or property.
6.4 Disclosure of your Personal Information (PI)
We may share the Personal Information collected via our Site with:
We may disclose your Personal Information (PI) to our business partners and other third parties who are involved in the delivery of products or services to you, on a basis of informed consent only.
APPENDIX A – Description of Web Site Cookies
The term “cookies” refer to cookies and other similar technologies covered by the POPI Act on privacy in electronic communications. A web cookie is a small file which asks permission to be placed on a user’s computer hard drive. Cookies help the user’s browser navigate a website and the cookies themselves cannot collect any information stored on the user’s computer or files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service.
Once the user agrees, the file is added and the cookie helps analyse web traffic or lets the user know when he/she visits a particular site. Cookies allow web applications to respond to users as an individual. The web application can tailor its operations to individual user needs, likes and dislikes by gathering and remembering information about user preferences – thus creating a type of user profile.
Traffic log cookies are used to identify which pages are being used and cookies are used to learn more about the way users interact with website content and help to improve user experience when visiting websites by compiling statistical data.
A cookie in no way gives us access to a user’s computer or any information about him/her, other than the data the user chooses to share.
Users can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but users can usually modify their browser settings to decline cookies if you prefer. The downside is that it can prevent users to take full advantage of the Site.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
